Effective Date: July 14, 2025
Qovi Technologies ("Company," "we," "us," or "our") operates the QOVI mobile application ("App") and related services (collectively, the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service. Given that our Service processes facial images and biometric-related data, we take your privacy extremely seriously.
Please read this Privacy Policy carefully. By using the Service, you consent to the practices described herein. If you do not agree with this Privacy Policy, please do not use the Service.
| Data Type | Details |
|---|---|
| Account Information | Name, email address, and authentication credentials provided through Google or Apple sign-in. |
| Profile Information | Age, gender, ethnicity/demographic information (optional, used to contextualize analysis results). |
| Facial Images | Photographs you upload for facial analysis. These images are processed by our AI systems and may be stored to enable features such as progress tracking. |
| Payment Information | Subscription and transaction data processed through Apple App Store, Google Play Store, and RevenueCat. We do not directly collect or store your credit card or payment instrument details. |
| Communications | Messages you send to our support team, feedback, and survey responses. |
| Data Type | Details |
|---|---|
| Facial Analysis Data | Measurements, metrics, scores, and aesthetic analysis results generated from your facial images, including cephalometric measurements, symmetry scores, and beauty scores. |
| AI-Generated Recommendations | Personalized improvement suggestions generated by our AI systems based on your facial analysis data. |
| Progress Data | Historical analysis results and trend data from repeated scans over time. |
| Data Type | Details |
|---|---|
| Device Information | Device model, operating system version, unique device identifiers, and mobile network information. |
| Usage Data | Features accessed, actions taken within the App, scan frequency, session duration, and interaction patterns. |
| Log Data | IP address, access times, pages viewed, app crashes, and other diagnostic data. |
| Location Data | We do not collect precise location data. We may infer approximate location (country/region) from your IP address for analytics and compliance purposes. |
We use the information we collect for the following purposes:
Transparency about how we process your facial data is important to us:
Important: Your facial images may be transmitted to OpenAI's API for analysis. OpenAI's data usage policies apply to data processed through their API. As of the effective date of this policy, OpenAI does not use API data for training their models. Please refer to OpenAI's Privacy Policy for their current practices.
Your data is stored on cloud infrastructure provided by Amazon Web Services (AWS). Servers are located in North America. Data may be transferred to and processed in countries other than your country of residence, and we take appropriate steps to ensure adequate protection for such transfers.
You may request deletion of your data at any time through the App settings or by contacting us at support@qovi.app. Upon receiving a verified deletion request, we will delete your personal data within 30 days, except where retention is required by law or for legitimate business purposes as described above.
We do not sell your personal information. We may share your information with the following categories of recipients:
| Recipient | Purpose | Data Shared |
|---|---|---|
| Amazon Web Services (AWS) | Cloud hosting and data storage (including S3 for image storage) | All data stored on the Service |
| OpenAI | AI-powered facial analysis and recommendation generation | Facial images, facial measurements |
| RevenueCat | Subscription management and payment processing | User ID, subscription status, transaction data |
| Google / Apple | Authentication (OAuth sign-in) and app distribution | Authentication tokens, user ID |
| Analytics Providers | App usage analytics and performance monitoring | De-identified usage data, device information |
We may also disclose your information if required by law, legal process, or government request; to protect the rights, property, or safety of Qovi Technologies, our users, or the public; or in connection with a merger, acquisition, or sale of assets.
We implement industry-standard security measures to protect your data, including:
Despite our efforts, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security of your data.
Depending on your location, you may have the following rights regarding your personal data:
To exercise any of these rights, please contact us at support@qovi.app or use the relevant controls in the App settings. We will respond to your request within 30 days.
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA):
To submit a CCPA/CPRA request, contact us at support@qovi.app. We may need to verify your identity before processing your request.
If you are located in the European Economic Area (EEA), United Kingdom (UK), or Switzerland, you have rights under the General Data Protection Regulation (GDPR) and equivalent local laws:
Data Transfers: Your data may be transferred to and processed in countries outside the EEA/UK. We ensure adequate safeguards are in place, such as Standard Contractual Clauses approved by the European Commission, to protect your data during such transfers.
Data Protection Officer: For GDPR-related inquiries, contact us at support@qovi.app.
Certain jurisdictions (including Illinois, Texas, Washington, and others) have specific laws regarding biometric data. While QOVI's facial analysis primarily generates measurements and scores rather than biometric identifiers used for identification purposes, we want to be transparent:
The Service is intended for users who are at least 18 years of age. We do not knowingly collect personal information from individuals under 18. If we learn that we have collected personal information from a person under 18, we will delete that information promptly. If you believe a child under 18 has provided us with personal information, please contact us at support@qovi.app.
Our website (including this page) may use minimal cookies and similar technologies for:
The QOVI App does not use traditional browser cookies. The App may use device identifiers and analytics SDKs as described in Section 1.3.
You can control cookies through your browser settings. Disabling cookies may affect your ability to use certain features of our website.
Some browsers transmit "Do Not Track" (DNT) signals. We currently do not respond to DNT signals as there is no industry standard for compliance. We will update this policy if a standard is established.
The Service may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party sites you visit.
We may update this Privacy Policy from time to time. If we make material changes, we will notify you by posting the updated policy within the App and updating the "Effective Date" above. For significant changes (such as new categories of data collection or new third-party sharing), we will provide prominent notice and, where required by law, obtain your consent. We encourage you to review this Privacy Policy periodically.
In the event of a data breach that compromises the security of your personal information, we will notify affected users and relevant authorities as required by applicable law. Notification will include the nature of the breach, the data affected, steps we are taking to address the breach, and recommendations for protecting yourself.
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
We will respond to all privacy-related inquiries within 30 days.